Delete your account

The app is in German; we give its German labels in quotation marks.

Before you start: export your data

Deletion cannot be undone. If you want to keep your data, export it first in the app under More › Export data (“Mehr › Daten exportieren”). You get a ZIP file with all tables as JSON and CSV and all documents, photos and PDFs in the original. The export is available at any time and on every plan.

Cancel your subscription first

Deleting your account does not end a subscription. If you have a subscription in the App Store or on Google Play, please cancel it there first; otherwise it continues and will still be charged. On iPhone, go to your Apple Account settings under Subscriptions; on Android, go to Google Play under Payments & subscriptions.

Delete in the app

1. Open MietGenius and sign in.
2. Tap More › Delete account (“Mehr › Konto löschen”).
3. To confirm, type LÖSCHEN and tap “Konto endgültig löschen” (delete account permanently).

If you signed in with Apple, you confirm once with Apple at the end. This also ends the sign-in with Apple.

Delete without the app

Write to kontakt@lakesidesoftware.app from the e-mail address you use for MietGenius, with the subject “Konto löschen” (delete account). We then delete your account just as the app does and confirm this by e-mail. If the message comes from a different address, for example because you signed in with Apple and hid your e-mail address, we will check with you for security before deleting.

What is deleted

• all data in your account: properties, units, tenants, tenancies, rents, payments, receipts, meters, handovers and templates
• all files in the account: documents, photos, signatures and PDFs
• your MietGenius sign-in
• your account’s data at RevenueCat, our service provider for subscriptions

Anyone else working in your account also loses access. If the account has other owners, it remains for them; then only your access ends. The app immediately removes the copy on the device you delete from. On other devices, simply delete the app.

What is kept and for how long

We keep nightly backups on our server for no more than 30 days. After that, your data is deleted there as well. Until then, we only use the backups to restore a state after a technical fault. We keep nothing else. What Apple and Google store about your purchases is governed by their terms.

More in the privacy policy. If you have questions, write to kontakt@lakesidesoftware.app.